Appointment Scheduling
To make an appointment, please call Monday-Friday after 9:30 a.m. Though every effort is made to adhere to our schedule, emergency cases always take precedence and will be seen as quickly as possible. Please provide 48 hour notice if you are unable to keep your appointment so that we may offer the appointment time to another patient on our wait list. A no-show or late cancellation fee may be charged to you without 48 hour notice.
Emergency Appointments
If you have a problem that requires immediate attention, please call us as soon as possible. If the office is closed, your call will be forwarded to the answering service, one of our providers will be contacted and will quickly call you back. If you have a service on your phone line that doesn’t allow you to receive “calls marked private”, please disconnect this service prior to calling the doctor. This will allow the doctor to return your call. We do ask that calls after-hours be limited to emergencies only or a charge may be assessed.
Test Results
All of your laboratory results including pap smears, sonograms and mamograms are reviewed by your doctor. If an abnormality is found, you will be contacted as soon as possible. Please make sure your home and work telephone numbers are current.
Prescription Refills
If you discover that your prescription will run out prior to your next visit, please call the office and have your pharmacist's telephone number available. For your safety, we will only authorize refills after reviewing your records. Therefore prescription refills are not filled after hours or on weekends. If you are using medications on a long term basis, including oral contraceptives, we may require an office visit more frequently than once per year. These visits assure your safety and optimal medical care.
Medical Records
Due to the rising cost of healthcare and the increasing amount of time and complexity involved in filling out health related forms, a charge of $20 and 7-10 days may be required for us to provide this service to you. There is also a per page copying charge for copying medical records.
Insurance and Financial Policy
We ask that payment of all fees be made at the time of your visit. We accept VISA and Mastercard. Please see our Insurance and Hospital Affliations page for more information.
Lab Specimens:
Our lab specimens are sent to Bellin Health Laboratory. Pathology Consultants are based within Bellin Hospital and will also bill for their professional services for pathology specimens. If Bellin Lab is not in your insurance network, please inform our receptionists and your Doctor before we send your specimens to Bellin. We can also send your specimens to St. Vincent Hospital as well as Gynecor or Quest labs if your insurance network requires this.
If you have any questions regarding our fees or services, please contact our Billing Dept at 498-8650 ext 203.
Our office manager, Sue Garrity, is always available to help with any special problems or needs. Please ask for her if you need additional assistance. You may email her as well at suegarrity@whc-obgyn.com
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